The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of One Off Couture TM.

One Off Couture are committed to providing you with terms of sale, which are easy to understand and which are fair to you.

All orders are subject to acceptance and availability. If you order a One off item this is what you will receive. One Off pieces are exclusive to you, We may reproduce this item in either a different size or colour either way this will be stated in the listing , When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received.

We reserve the right not to accept your order in the event that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to English Law and shall be subject to the exclusive jurisdiction of the English Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.

By using this website, you consent to us:

a)Passing your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with your delivery.

b) Contacting you by email or telephone in relation to you having placed an order or made an enquiry.

Credit card and debit card details are checked and verified by a third party Pay Pal. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.

All data you choose to save within your account for future purchases with us here at One Off CoutureTM is stored securely and within level 1 PCI compliant data centres.

We offer a full refund on all online purchases returned in the condition in which they were sold within 7 days, and offer an exchange on all garments returned within 28 days. To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Returns Facility before a refund can be issued. Also note that refunds will not be accepted for hindsight regret. Damaged, incorrect sizing, not as described and all items where we "One Off Couture TM" are at fault are all eligible for full refunds as explained in this section. We use state of the art sizing software so there should be no problem with sizing. If there is we will endevour to put it right and refit item at no furher cost.  We prompt customers to use due dilligence when choosing size, style, colour @ One Off Couture TM.

Please note that we can only exchange the same items for a different
colour or size. If a different item is required a separate order will have to be made, and the original order processed accordingly.

You should return your items via a secure and insured delivery service (such as Royal Mail Special Delivery or Internationally signed  for), as One Off CoutureTM cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer.

We will refund postage for any faulty items returned to us, however we cannot accept  liability for an item until it has been returned to us and has been confirmed as faulty.

For hygiene reasons please exercise care when examining goods. If you wish to exercise your cancellation rights in order to return any item  for a refund or exchange, you must notify us within 7 working days from the day after you received your order. All Items must be returned unworn, unsoiled and in a resaleable condition.

Returns are usually processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer. Outside the EU, customs duties and sales taxes are non-refundable through One Off CoutureTM; however, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be subject to the same customs procedures, therefore applicable for duty and tax again.

One Off CoutureTM cannot accept responsibility for items not received.

For details on how to return an order, please visit our Returns page

One Off Couture TM  does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the One Off Couture brand name.

One Off" means one off item, only one, or in some cases limited production.

"One Off Couture" means, and is not limited to the One Off Couture brand, or any other  unique fashion designerson our site.

"We/us" means One Off Couture TM , the seller of the goods.

"You" means the customer acting as a consumer.

"Courier" means any such fulfilment courier as we may choose to use.

"Delivery date" means the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract.

"Goods" means the items which you agree to buy from us, the seller.


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Protected by One Off Couture TM . Established 2010. Copyright 2013. All rights reserved
Protected by One Off Couture TM . Established 2010. Copyright 2013. All rights reserved